AGR Customer Service

AGR Group provides customer service outsourcing solutions for Utilities, Municipalities, Cooperatives and Energy Suppliers/Marketers. We are the only call center that is dedicated to servicing solely the energy industry.

AGR Group knows what is important to its clients. We monitor more than any other call center. Our Web Portal can be customized to allow clients to keep track of any Key Performance Indicator metrics. Below are some examples:

• Abandon Rate
• Average Wrap Time
• Average Speed of Answer
• Client Requested Customized Reports
• Call Quality
• Average Talk Time
• Average Handle Time
• Service Level Percentage

AGR Group also has the ability to do Outbound Sales.